1.     How do I cancel a product I ordered?

We entertain all cancellation requests prior to delivery of products. If you wish to cancel your order before dispatch, kindly give us a call or drop us an email, mentioning your order number. Your cancellation request will be fulfilled within the next 24 hours.

  1.     How do I return or request for a replacement on Dukkan Papa?

If you want to return/replace a product on Dukkan Papa, please follow these steps:

Call us on 1-403 919 0086 (Monday to Saturday,10:00 hrs till 20:00 hrs) or drop us an email at info@dukkanpapa.com

  1.     How long will it take me to receive the refund for my return?

It takes anywhere between 5-7 working days to complete your refund request. Please note that for all pre-paid orders, the refund amount will be credited to the same account from where payment was made. 

  1.     If I receive a wrong product, can I get it replaced?

Customer satisfaction is at the very core of Dukkan Papa. We take utmost care to ensure that you have an enjoyable experience, where you receive your desired product effortlessly in the shortest time. Unfortunately, if you receive a wrong product, kindly raise a replacement request within 7 days of the product delivery. Additionally, you will also have the option to choose your refund for the product.

  1.     Can I modify my delivery address?

Yes, you can. You can edit your House no., building no, street number & pin code. These details can be only modified when the order is in the “pending stage”.

  1. What are the modes of payment for purchasing on Dukkan Papa?

We accept all Debit/Credit cards or Net Banking of all major banks.

  1. Can I open and check the contents of my package before accepting delivery?

It's all yours! Open the package and just in case for some reason you are not satisfied with the product, you can initiate a refund or replacement without any hassle by contacting our customer care team. We always recommend you accept it and follow this channel of communication with us as it fast-tracks the resolution of any of your queries.

  1. What is Dukkan Papa 30-day Return Policy?

Dukkan Papa gives you the option to replace and/or return the products bought on www.dukkapapa.com within 30 days of their receipt

You can return/replace the product if you are not satisfied with the quality / fitting of the product or, in case, you have received a defective product. Please note that all items that are to be returned or replaced must be unused and in their original condition with all original tags and packaging intact.

  1. Are there any hidden costs (sales tax, octroi etc.) on items sold by Dukkan Papa?

No, there are no extra charges other than those mentioned on the product page. You pay only the amount that you see displayed on your ‘check-out’ page. Your total bill amount will be displayed at the time of payment, before you complete placing an order. You can pay through credit/debit card or net banking, 

  1. My transaction failed but the money was deducted from my account. What should I do?

We regret the inconvenience caused. Kindly visit our Contact Us page available on website with your transaction details and we will look into it immediately. If your money has not reached us, it will surely be refunded back to your account, that is, it’ll be auto-credited by the bank within 24 hours.

  1. Do I have to register to shop at Dukkan Papa?

No, you are not required to register yourself to shop on Dukkan Papa. You can login as a guest and shop unlimited with us. However, we would definitely suggest that you create an account with us as this will save you time and effort every time you shop with us.

  1. What are the benefits of creating an account on Dukkan Papa?
  •   Get exclusive offers & pre-launch information
  •   Apply discount coupons & cash back
  •   Quicker Checkout
  •   View & Track past orders seamlessly
  •   Utilize “Wish List” to manage your desired purchases
  •   Get updates & best style recommendations tailored to your taste

13.  What should I do if I am unable to log in?

Please follow these instructions if you face problems while logging in:

  •   Check your login details. Your username should be the e-mail address you used for registration.
  •   Confirm that your web browser accepts cookies.
  •   If you have forgotten your password, reset your password by using the 'Forgot your Password' link on the sign-in page.
  •   In case the system is undergoing maintenance, kindly try logging in again after 30 minutes.
  •   If you are still unable to access your account, please contact our Customer Care. We will resolve the issue at the earliest.
  1. How do I track the delivery of my courier?

Dukkan Pap items are delivered through reputed courier partners who will provide a Tracking ID for your order. You can very easily track your order by logging in the courier details that are sent to your mobile phone number.We also email you the tracking details after we dispatch your order.